• How do I login to amaSocial?
  • I have forgotten my password.
    • If you’re unsure of your password, select forgot password? and a reset link will be sent to your registered email address.
    • If you do not receive the reset link, please contact us on hello@amasocial.co.za.
  • My read is no longer active. Can I still access the data?
    • Yes.
    • Your read data is available to you for 2 weeks after your read has expired.
    • Should you need to extended access, email hello@amasocial.co.za.
  • Can I give an additional user access to my read to view the data?
    • Yes.
    • You can give additional users access to your read at any time.
    • Email hello@amasocial.co.za and we will set up access for your new user.
    • There is no limit to the number of users accessing a read to view the data.
  • How will I receive my scheduled reports?
    • You will receive an automatic email alert, which will deliver your reports to you, as scheduled.
    • Scheduled reports can be sent to multiple accounts, ensuring only the most relevant information is delivered to key members of your business.
  • Can I schedule my own reports?
    • Yes.
    • There is a ‘Scheduled Reports’ tab on the platform.
    • Please refer to the help video for a step-by-step guide on how to do so.
    • Alternatively, you can email hello@amasocial.co.za and we will schedule the reports for you.
  • My report will not generate.
    • If your report does not generate, it could be because of the following:
      • The selected date range is too broad and therefore the volume of data is too large.
      • Twitter, Facebook or YouTube has made changes to the data since it was allocated.
      • An unforeseen technical issue.
    • Should you encounter any of the above, you can email hello@amasocial.co.za and we will assist you.
  • Why is amaSocial quoted/billed in US dollars?
    • amaSocial is quoted/billed in US dollars as it is a global service and our data suppliers bill us in US dollars.
  • Can I be quoted/billed in South African Rand?
    • Yes.
    • The South African Rand value will be calculated monthly according to the current exchange rate.
  • What social networks does amaSocial currently monitor?
    • Facebook, Twitter, Instagram  and YouTube.
    • We are constantly striving to improve our coverage so if there is a social platform you would like us to monitor please email us on hello@amasocial.co.za and we’ll look into your suggestion.
  • Can I respond to social media posts?
    • Yes.
    • If you would like to respond to a post, simply select and open it. Choose to view it on your social media platform where you can engage directly with the post.
  • Can I schedule social media posts on amaSocial?
    • No.
    • amaSocial is a social media monitoring tool, not a social media management system.
    • There are a range of tools, systems and apps designed specifically for scheduling and managing your social media post. If you would like us to recommend the best solution for you, email us on hello@amasocial.co.za.
  • What is a profile ID number?
    • A profile ID number is a unique number assigned to you by your social network provider (Facebook, Twitter or YouTube) to identify channels, handles, profiles and pages.
    • If you’re unsure how to find your ID number, Google “What is my [social network here] ID number” to find a range of services that will provide you with the answer.
    • Currently we use the services:
    • You will find your YouTube ID appended to the end of the channel or user URL.
      • https://www.youtube.com/channel/UCIT7IaBuureD8Py29LsYdwA
  • What is a filter?
    • Filters allow you to sort your data according to identified areas of importance; be that by region, language, social media platform, keyword, allocations, or your customised sort bins.
    • Multiple filters can be used, which allows you to further narrow down your data for quick and easy insights.
  • Can I generate a report using only the data from selected filters?
    • Yes.
    • This is a great feature to use when you only want to report on specific data.
  • What is a Sortbin?
    • Sortbins allow you to filter data according to your specific area of interest.
    • You can create as many Sortbins as needed to help manage and report on your data.
    • There is no limit to the number of keywords per Sortbin.
  • Why should I set goals on amaSocial?
    • By setting goals you are able to identify your expected levels of social media activity and ensure you consistently reaching them.
  • How accurate are the amaSocial regional location figures?
    • We strive to ensure that the geographic data is as complete as possible.
    • However, not every social profile provides a geographic location and therefore you will only have the data for those social posts that do.
  • Does amaSocial apply sentiment to my found social media data and results?
    • No.
    • Social media posts tend to be short, laced with slang, inference, sarcasm, odd language use and emoticons all of which are problematic and often incorrectly matched areas for the Natural Language Processing system’s which are used to quantify sentiment.
  • Does amaSocial provide a monitory value for social media coverage?
    • No.
    • We currently do not offer an Advertising Value Equivalent (AVE) or Rand/Dollar value on social media coverage, as there is no standardised measurement across the industry which has been agreed upon.
    • We are however continuing to explore suggestions and recommendations.
  • Why does amaSocial not track all public Facebook data?
    • Due to privacy concerns Facebook made a global change in April 2015 to stop providing full access to users’ public posts.
    • This has impacted how social media can be monitored. We can still provide data on your specific profiles and pages but we cannot access the public chatter around your keywords.
  • How does amaSocial monitor YouTube?
    • We monitor YouTube in the same way we monitor Twitter and Facebook.
    • To do so we will need to know the channels and users associated with your company, which will be monitored according to their outputs.
    • Keywords are also used to search social platforms for your mentions.
  • What is the Brand Management function? What does the service include?
    • The Brand Management function provides public relations and communications practitioners with the tools to monitor and analyse the performance of their brand messages.
    • This service includes:
      • Unlimited relevant keywords: Include as many relevant keywords as needed to ensure you are receiving all your coverage.
      • Unlimited users: We understand users have different requirements; therefore you can add as many users as needed and schedule selected reports for specific users.
      • Unlimited results: All your coverage is included at a once-off standardised cost.
      • Unlimited reports: You can generate reports as and when required, as well as schedule reports to as many users as needed.
      • Unlimited Sort Bins: Create as many Sort Bins as needed to filter and manage your data.
  • What is the Conversation Management function? What does the service include?
    • The Conversation Management function gives social media marketers the tools to track, monitor and deliver actionable insights from the performance of their campaigns and campaign messages on social media.
    • This service includes:
      • Unlimited relevant keywords: Include as many relevant keywords as needed to ensure you are receiving all your coverage.
      • Unlimited users: We understand users have different requirements; therefore you can add as many users as needed and schedule selected reports for specific users.
      • Unlimited results: All your coverage is included at a once-off standardised cost.
      • Unlimited reports: You can generate reports as and when required, as well as schedule reports to as many users as needed.
      • Unlimited Sort Bins: Create as many Sort Bins as needed to filter and manage your data.
  • What is the Profile Management function? What does the service include?
    • The Profile Management function can assist your business with competitor analysis, influencer identification, and insights into the performance of a specific social media profile.
    • This service includes:
      • Unlimited relevant keywords: Include as many relevant keywords as needed to ensure you are receiving all your coverage.
      • Unlimited users: We understand users have different requirements; therefore you can add as many users as needed and schedule selected reports for specific users.
      • Unlimited results: All your coverage is included at a once-off standardised cost.
      • Unlimited reports: You can generate reports as and when required, as well as schedule reports to as many users as needed.
      • Unlimited Sort Bins: Create as many Sort Bins as needed to filter and manage your data.
  • What is the Topic Management function? What does the service include?
    • The Topic Monitoring function gives you insights into the social media data surrounding a specific topic of business interest.
    • This service includes:
      • Unlimited relevant keywords: Include as many relevant keywords as needed to ensure you are receiving all your coverage.
      • Unlimited users: We understand users have different requirements; therefore you can add as many users as needed and schedule selected reports for specific users.
      • Unlimited results: All your coverage is included at a once-off standardised cost.
      • Unlimited reports: You can generate reports as and when required, as well as schedule reports to as many users as needed.
      • Unlimited Sort Bins: Create as many Sort Bins as needed to filter and manage your data.